Add a soft and romantic touch to your jewellery collection with this elegant pearl-finish heart pendant necklace. The pendant features a smooth white heart-shaped centre framed by a polished double gold-tone border, creating a graceful and timeless look.

Paired with a delicate snake-style chain, this necklace is perfect for everyday wear, office styling, dates, parties and special occasions. It complements dresses, tops, kurtis, sarees and other traditional or western outfits.

Shipping Policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we process and ship your orders.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During festive seasons, sales, or promotional periods, processing may take slightly longer due to high order volume.

2. Shipping Time

Estimated delivery timelines are:

• Metro Cities: 3–7 business days

• Other Cities/Towns: 5–10 business days

• Remote Areas: 7–14 business days

Delivery times may vary depending on courier availability, weather conditions, or unforeseen logistical delays.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

Our shipping charges are:

• Free Shipping on orders above ₹499

• Standard Shipping Charge: ₹60–₹120 for orders below ₹499 (varies by location)

Any additional delivery surcharge for remote locations will be communicated before dispatch.

4. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email/SMS/WhatsApp message

• Tracking ID / AWB number

• Courier partner details

Customers can track their order using the tracking link shared after dispatch.

5. Incorrect Address / Failed Delivery

Please ensure your shipping address, mobile number, and PIN code are entered correctly.

We are not responsible for delays or failed deliveries caused by:

• Incorrect address

• Wrong PIN code

• Invalid contact number

• Customer unavailable during delivery attempts

If a shipment is returned due to incorrect details, reshipping charges may apply.

6. Delivery Attempts

Our courier partners typically attempt delivery 2–3 times.

If delivery fails after multiple attempts, the package may be returned to us. In such cases:

• Re-shipping charges must be paid by the customer, or

• Refund will be processed after deducting shipping and handling charges

7. Cash on Delivery (COD)

Cash on Delivery may be available in selected PIN codes only.

We reserve the right to:

• Disable COD for high-risk orders

• Request prepaid payment for suspicious orders

• Cancel COD orders that fail verification

8. Delayed Shipments

While we strive for timely delivery, delays may occur due to:

• Natural disasters

• Strikes

• Heavy rain/flooding

• Courier disruptions

• Government restrictions

We appreciate your patience during such situations.

9. Damaged or Missing Packages

If your package arrives damaged or items are missing:

1. Record an unboxing video immediately upon opening.

2. Contact us within 24 hours of delivery.

3. Share order details and proof.

Claims made without proper proof may not be accepted.

10. International Shipping

Currently, we do / do not offer international shipping.
(Please edit this section based on your business.)

If international shipping is available:

• Delivery may take 7–21 business days

• Customs duties/taxes must be paid by the customer

11. Jewelry Care During Shipping

Our jewelry is carefully packed to ensure safe delivery.

For anti-tarnish jewelry:

• Keep away from perfume and chemicals

• Store in a dry place

• Use soft cloth for cleaning

• Avoid rough handling

12. Contact Us

For shipping-related queries, contact us through:

• Email: thenishshop@gmail.com

• Business Hours: Monday–Saturday, 10 AM–7 PM

We are happy to assist you with your order.