Refund policy

Return, Replacement and Refund Policy

We carefully inspect and pack every order before dispatch. Returns and replacements are accepted only under the conditions stated below.

1. Eligible Claims

A return or replacement request may be considered when:

The product is damaged during transit
The product is defective or broken upon delivery
An incorrect product was delivered
An item is missing from the package

Returns are not accepted for:

Change of mind
Personal preference or dislike of the design
Minor colour differences caused by lighting or screen settings
Products damaged after delivery because of misuse, water, chemicals, perfume, improper storage or rough handling
Normal wear and tear
Products that have been worn, used or altered

2. Mandatory Unboxing Video

A clear, continuous and unedited unboxing video is required for claims involving damaged, defective, missing or incorrect items.

The video must:

Begin before the sealed outer package is opened
Clearly show the shipping label
Show the package being opened continuously
Clearly show every product received and the reported issue

Videos recorded after the package has already been opened may not be accepted as sufficient proof.

3. Reporting Period

Return or replacement requests must be raised within 3 calendar days of delivery.

Please provide:

Order number
Customer name and contact details
Clear photographs of the product and packaging
Complete unboxing video
Brief explanation of the issue

Requests submitted after three days may not be accepted unless required under applicable consumer-protection law.

4. Product Condition

The product must be:

Unused and unworn
Unaltered
Returned with its original packaging, tags and accessories
Securely packed to prevent damage during return shipping

Products that appear used, damaged after delivery or returned without original packaging may be rejected.

5. Verification and Approval

Submitting a request does not automatically confirm approval.

Our team will review the photographs, unboxing video and order information. We may request additional details before making a decision.

Approved claims may receive:

Replacement of the same product, subject to availability
Replacement with another product of equivalent value
Store credit; or
Refund to the original payment method

The applicable resolution will depend on the nature of the issue and product availability.

6. Return Shipping

Where the claim is approved because Nish Jewelry delivered a damaged, defective, missing or incorrect item, return-shipping instructions will be provided.

Customers should not send products back without approval. Parcels returned without prior confirmation may not be accepted.

7. Refund Processing

Approved refunds will generally be initiated within 7–14 business days after verification and, where applicable, receipt of the returned product.

Refunds will be issued to the original payment method. The time taken for the amount to appear may depend on the bank or payment provider.

For eligible COD refunds, customers may be asked to provide valid bank or UPI details.

8. Non-Delivery or Lost-in-Transit Claims

A refund or replacement may be considered when:

A prepaid order is confirmed lost in transit
The parcel was not delivered after the courier investigation
The courier confirms incorrect delivery

An unboxing video is not required for a parcel that was never received.

9. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled. Customers may contact us as soon as possible after placing an order, but cancellation cannot be guaranteed after processing has begun.