Frequently Asked Questions (FAQs)

1. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery (COD) is available for eligible pin codes across India. Availability will be shown during checkout.

2. What are the shipping charges and delivery times?

  • Shipping: Free shipping on all prepaid orders.
  • Delivery Time: Orders are usually delivered within 3–7 business days, depending on your location.
  • Remote locations may require additional delivery time.

3. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can use the link to monitor your shipment in real time.

4. Can I cancel my order?

Yes. Orders can be cancelled only before they are dispatched.

Once an order has been shipped, cancellation is not possible.

To request a cancellation, contact our customer support as soon as possible.

5. What if I receive a damaged, defective, or incorrect product?

Please report any issue within 3 days of delivery.

Requests made after this period may not be eligible for review.

6. Why is an unboxing video mandatory?

To ensure a smooth resolution, an uninterrupted unboxing video is required for all claims related to:

  • Damaged items
  • Missing products
  • Incorrect products

The video must clearly show the sealed package being opened from the beginning.

Claims submitted without an unboxing video cannot be processed.

7. When is a return or replacement accepted?

We accept returns or replacements only if:

  • You received a damaged product.
  • You received the wrong item.
  • An item is missing from your order.

Products must be unused, in their original packaging, and reported within 3 days of delivery.

Returns for personal preference, change of mind, or slight colour variations caused by screen settings are not accepted.

8. What materials are your jewellery made from?

Our jewellery is crafted using premium-quality base metals with durable gold-tone plating and carefully selected stones.

Each product page contains detailed material information.

9. How should I care for my jewellery?

To keep your jewellery looking beautiful:

  • Avoid contact with water, perfume, lotion, and harsh chemicals.
  • Remove jewellery before bathing, swimming, exercising, or sleeping.
  • Store it in a dry, airtight jewellery box or pouch.
  • Wipe gently with a soft cloth after use.

Proper care helps maintain the finish and shine for longer.

10. Do your products come with a warranty?

No. We do not provide a commercial warranty on our jewellery.

However, if you receive a damaged, defective, or incorrect item, we'll gladly assist according to our Return & Replacement Policy.

11. How quickly does customer support respond?

Our support team typically responds within 24 business hours.

Business Hours:

  • Monday – Saturday
  • 10:00 AM – 6:00 PM (IST)

We strive to resolve all customer queries as quickly as possible.