Bring a coastal-inspired touch to your jewellery collection with this decorative charm bracelet. The elongated gold link chain is decorated with a large iridescent shell-shaped charm, a smaller textured gold shell and a polished spiral shell-style accent.

A deep green round crystal and a clear round stone add contrasting sparkle between the shell motifs. The bracelet combines ocean-inspired elements with a modern chain design, making it an attractive accessory for casual outings, holidays and summer styling.

Shipping Policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we process and ship your orders.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During festive seasons, sales, or promotional periods, processing may take slightly longer due to high order volume.

2. Shipping Time

Estimated delivery timelines are:

• Metro Cities: 3–7 business days

• Other Cities/Towns: 5–10 business days

• Remote Areas: 7–14 business days

Delivery times may vary depending on courier availability, weather conditions, or unforeseen logistical delays.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

Our shipping charges are:

• Free Shipping on orders above ₹499

• Standard Shipping Charge: ₹60–₹120 for orders below ₹499 (varies by location)

Any additional delivery surcharge for remote locations will be communicated before dispatch.

4. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email/SMS/WhatsApp message

• Tracking ID / AWB number

• Courier partner details

Customers can track their order using the tracking link shared after dispatch.

5. Incorrect Address / Failed Delivery

Please ensure your shipping address, mobile number, and PIN code are entered correctly.

We are not responsible for delays or failed deliveries caused by:

• Incorrect address

• Wrong PIN code

• Invalid contact number

• Customer unavailable during delivery attempts

If a shipment is returned due to incorrect details, reshipping charges may apply.

6. Delivery Attempts

Our courier partners typically attempt delivery 2–3 times.

If delivery fails after multiple attempts, the package may be returned to us. In such cases:

• Re-shipping charges must be paid by the customer, or

• Refund will be processed after deducting shipping and handling charges

7. Cash on Delivery (COD)

Cash on Delivery may be available in selected PIN codes only.

We reserve the right to:

• Disable COD for high-risk orders

• Request prepaid payment for suspicious orders

• Cancel COD orders that fail verification

8. Delayed Shipments

While we strive for timely delivery, delays may occur due to:

• Natural disasters

• Strikes

• Heavy rain/flooding

• Courier disruptions

• Government restrictions

We appreciate your patience during such situations.

9. Damaged or Missing Packages

If your package arrives damaged or items are missing:

1. Record an unboxing video immediately upon opening.

2. Contact us within 24 hours of delivery.

3. Share order details and proof.

Claims made without proper proof may not be accepted.

10. International Shipping

Currently, Nish Jewelry ships only within India. We do not offer international shipping at this time.

If international shipping is available:

• Delivery may take 7–21 business days

• Customs duties/taxes must be paid by the customer

11. Jewelry Care During Shipping

Our jewelry is carefully packed to ensure safe delivery.

For anti-tarnish jewelry:

• Keep away from perfume and chemicals

• Store in a dry place

• Use soft cloth for cleaning

• Avoid rough handling

12. Contact Us

For shipping-related queries, contact us through:

• Email: thenishshop@gmail.com

• Business Hours: Monday–Saturday, 10 AM–7 PM

We are happy to assist you with your order.

Returns and Refund Policy

Return, Replacement, Refund and Cancellation Policy

At Nish Jewelry, we carefully inspect and pack every order before dispatch. Please read the following policy before placing your order.

1. Order Cancellation

• Orders may be cancelled only before they have been shipped.
• Once an order has been shipped, it cannot be cancelled.
• To request cancellation, contact us immediately through our website Contact page or email us at thenishshop@gmail.com.
• We cannot guarantee cancellation if order processing or dispatch has already started.
• If an eligible prepaid order is cancelled before shipment, the refund will be issued to the original payment method.

2. Mandatory Unboxing Video

A clear and continuous unboxing video is mandatory for claims relating to:

• A damaged or defective product
• A broken product
• An incorrect product
• Missing items
• An empty or tampered package

The video must:

• Begin before the shipping package is opened.
• Clearly show the shipping label and sealed outer packaging.
• Show the complete opening of the parcel without cuts, pauses or editing.
• Clearly display the product and the reported issue.

The unboxing video must be submitted when raising the return or replacement request. Claims involving damage, defects, incorrect products or missing items may not be accepted without a valid, continuous unboxing video.

Please do not remove product tags or discard the original packaging until you have inspected your order.

3. Return Eligibility

Returns or replacements are accepted only when:

• The product was damaged during shipping.
• The product received is defective.
• An incorrect product was delivered.
• An item is missing from the package.

A return or replacement request must be submitted within 24 hours of delivery.

Products must be:

• Unused and unworn
• In their original condition
• Returned with all tags, packaging, accessories and complimentary items
• Supported by clear photographs and a continuous unboxing video

Approval is subject to verification by Nish Jewelry.

4. Non-Returnable Cases

Returns, replacements or refunds will generally not be accepted when:

• The customer changes their mind.
• The customer no longer likes or wants the product.
• The wrong product or quantity was ordered by the customer.
• The request is submitted more than 24 hours after delivery.
• The product has been worn, used, washed, altered or damaged after delivery.
• Product tags or original packaging are missing.
• Minor colour variations occur because of lighting, photography or screen settings.
• The product has been damaged due to improper use, perfume, chemicals, moisture, storage or failure to follow care instructions.
• A valid unboxing video is not provided for a damage, defect, missing-item or incorrect-product claim.
• The parcel was refused without an approved reason.

This does not affect any rights that cannot legally be excluded under applicable consumer law.

5. Return Request Process

To request a return or replacement:

1. Email thenishshop@gmail.com within 24 hours of delivery.
2. Mention your order number, registered name and contact details.
3. Explain the issue clearly.
4. Attach photographs of the product, packaging and shipping label.
5. Attach the complete, continuous unboxing video.
6. Wait for approval and return instructions from Nish Jewelry.

Do not send any product back without prior approval. Unauthorised returns may not be accepted.

6. Replacement Process

• Once the request and supporting evidence are verified, we will inform you whether the replacement has been approved.
• Approved replacement requests will normally be processed within 2–3 business days.
• Replacement delivery normally takes approximately 4–7 business days after dispatch, depending on the delivery location and courier service.
• Replacement is subject to product availability.
• If the same product is unavailable, Nish Jewelry may offer an alternative product, store credit or a refund, as appropriate.

7. Refund Policy

Nish Jewelry generally follows a replacement-first policy. Refunds are not provided for change-of-mind requests.

A refund may be considered when:

• The order is lost in transit.
• The customer does not receive the order and the courier confirms the loss.
• An incorrect or damaged product was delivered and a replacement cannot be provided.
• The ordered product is unavailable after payment.
• An eligible prepaid order is cancelled before shipment.
• A refund is otherwise required under applicable law.

All refund requests are subject to verification and approval.

8. Refund Processing Time

Once a refund is approved:

• The refund will be initiated to the original payment method.
• It will normally be processed within 7–14 business days.
• The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
• Original shipping charges, COD fees or other non-refundable charges may be deducted where permitted and applicable.

For Cash on Delivery orders, approved refunds may require the customer to provide appropriate bank or UPI details securely through the method communicated by Nish Jewelry.

9. Return Shipping

• If a verified damaged, defective or incorrect product was delivered, Nish Jewelry will communicate the available return or replacement arrangement.
• Customers must follow the return instructions provided by us.
• The product must be securely packed to prevent damage during return transit.
• Nish Jewelry is not responsible for products returned without approval or through an unapproved shipping method.
• If inspection shows that the product is not eligible under this policy, return-shipping or reshipping costs may be charged to the customer.

10. Delivery and Replacement Delays

Estimated delivery and replacement timelines may be affected by:

• Courier or transport delays
• Incorrect or incomplete addresses
• Customer unavailability
• Adverse weather
• Natural disasters
• Government restrictions
• Strikes, public holidays or other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers with delivery-related issues, but delays caused by external factors may be outside our direct control.

11. Contact Us

For return, replacement, refund or cancellation enquiries, contact:

Nish Jewelry
Email: thenishshop@gmail.com
Website: Nish Jewelry Contact Page

Customer-support hours: Monday–Saturday, 10:00 AM–7:00 PM